logo
Contact Us

Privacy Policy

What This Privacy Policy Covers

Nguyen Structural Solutions (NSS) is committed to safeguarding your personal data. This privacy notice outlines the information we collect, how it is used to provide our services, and your data protection rights. We encourage you to review this notice and welcome any questions you may have.

Nguyen Structural Solutions or NSS (‘we’ or ‘us’) is the trading name of Nguyen Structural Solutions Ltd (registered company number 15985169). NSS is the data controller of all personal data held and processed by us.

As of 25th May 2018, the General Data Protection Regulation (GDPR) replaced the Data Protection Act 1998. This Privacy Policy explains how NSS collects, uses, and protects the personal data we gather. We aim to be transparent in our practices and ensure we only use your data in ways you would reasonably expect.

This policy applies to this website and governs our data collection, processing, and usage practices. By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree, please refrain from using the NSS website.

Using Your Personal Information

You can explore the NSS website without providing personal information. When you choose to download content, subscribe to updates, or make an enquiry, we may request personal information such as your name, email address, and other details. We also collect navigational information when you visit the website.

We use your data to manage your account, deliver requested services, and provide occasional updates on regulations and services.

Personal Information: This includes any voluntarily submitted information that identifies you, such as your name, email address, phone number, and company details. It may also include transaction information (both free and paid) and data from social media profiles if publicly available.

Common types of personal data we collect include:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment details (e.g., direct debit, credit/debit card information)
  • IP address (if visiting our website)

We will only use your personal data for the purposes stated, unless you provide additional consent.

Keeping and Storing Your Data

If you are a current or past customer, we will retain your data for up to 6 years after our business relationship ends, for tax purposes and potential future complaints. All data is stored securely on our servers.

We do not knowingly collect data from anyone under the age of 13. If you are a parent or guardian aware that your child has provided us with personal information, please contact us so we can remove it.

Sharing Your Data with Third Parties

We respect your privacy and do not share your data with third parties for marketing purposes. However, we may pass on your information to select third parties in the following instances:

  • To deliver the services you’ve requested, which may include consultants from our network.
  • For legal or regulatory purposes, including fraud prevention.
  • If we buy or sell any business or company assets.

We will never sell your personal information to any third party.

NSS Use of Google Analytics

We use Google Analytics to understand how visitors engage with our website, allowing us to improve your experience. Google Analytics uses cookies to collect anonymous data and report website usage.

The information generated by the cookie will be transmitted to and stored by Google in the United States. For more information, visit Google’s Privacy Policy.

Marketing Preferences

When you download our content or fill out a form on our website, we may occasionally send you information or updates that we believe are relevant to you. You can opt-out or change your preferences at any time.

Customer Testimonials

We may post customer testimonials and comments on our website, which could contain personal information. We will obtain your consent before posting your name and testimonial.

Your Rights

You have the right to request a copy of the personal data we hold about you, free of charge, within one month. You can also request that we correct any inaccurate information, stop processing your data if you believe it is unlawful, or delete your personal information.

Additionally, you can request to transfer your data to a new provider if you choose to leave our services.

To exercise any of these rights, please email us at [email protected] or use the contact form on our website.

Complaints

If you are unsatisfied with how we handle your personal data, you can contact the Information Commissioner’s Office (ICO) for further investigation. Visit www.ico.org.uk/concerns for more information.

Cookies

We use cookies to help improve your browsing experience and perform essential functions on our website. Some cookies are necessary for the basic functionalities of the site, while others help us understand how users interact with our website through analytics.

For detailed guidance on cookies, visit www.allaboutcookies.org.

Links to Other Websites

Our website may contain links to other websites. Please note that this privacy notice does not apply to other websites, and we recommend reviewing their privacy policies before submitting any personal data.

Updates

We may update this Privacy Notice from time to time. Please check back regularly to stay informed.
Version number: 1.0
Date released: October 2024